What should a dietetic technician do first when two employees are involved in a verbal altercation in the dish room?

In situations where two employees are involved in a verbal altercation, the first priority should be to remove the employees from the area. This action helps to de-escalate the situation and prevent further conflict or disruption in the workplace. By relocating the employees away from each other, you create a calmer environment where the issues can be addressed without escalating tensions or disturbing other staff and operations.

Taking immediate action also allows for a safe space to assess the situation thoroughly. Following this, it would be appropriate to conduct interviews or other steps to understand the altercation better and determine what measures need to be taken, whether that is through disciplinary actions or conflict resolution interventions. Safety and maintaining a functional work environment are paramount, which is why removing the employees is the most appropriate first step.