A customer is dissatisfied with dinner, and the employee is allowed to correct the issue immediately. This action is an example of:

The scenario described highlights the concept of employee empowerment, which refers to giving employees the authority and autonomy to make decisions and take actions to resolve customer issues. In this case, allowing the employee to address the customer's dissatisfaction immediately demonstrates that they have been entrusted with the flexibility to handle complaints effectively. This not only enhances customer satisfaction but also fosters a sense of ownership and responsibility among employees. When employees feel empowered, they are more likely to provide better service, engage positively with customers, and feel confident in their roles. This practice can lead to improved morale, productivity, and customer service outcomes in the long run.